Troubleshooting Tips

Q. My Flipbook has lines on the page that are not visible in the PDF

This is caused by Transparencies in the PDF. You need to make sure you follow our PDF optimisation tips. Click here to view the tips.
 

Q. When I try to upload a PDF the progress bar goes to 100% almost immediately and then nothing happens

This is usually caused by the Linkscanner facility in AVG anti-virus Version 9 hijacking the browser during upload.
Click here for instructions to temporarily turn off Linkscanner