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Incident Response Guide Office of Student Development Your Role Faculty and staff play a key role in identifying and responding to distressed students. Faculty and staff are, most often, the first responders to come in contact with students in trouble. Responding to students in distress, however, can be confusing and overwhelming, especially in the absence of clear guidelines. Therefore, we have prepared this resource guide to assist you in responding to students in distress. Key Objectives

Helping Students In Distress Immediate and decisive intervention may be needed when a student in distress exhibits emotional or behavioral issues or concerns. Emotional Issues Agitation, irrational fear, a deep sense of sadness, a history of selfmutilation cutting, disorganized speech and behavior, abuse physical, sexual, substance, suicidal thoughts, gestures, intentions, attempts. What to do Remain calm and listen attentively Respond in a straightforward and considerate way Focus on

Behavioral Issues Bullying, stalking, intimidation, threats or aggression directed toward others, other violations of the Expectations for Student Conduct Remain calm and assess your level of safety. Call for a Campus Security Officer if you feel you are at risk or in danger. Remain in an open area with a visible means of escape. Continue to remain calm and gain control of the situation by being firm and setting limits. Use a timeout strategy i.e. ask the student to reschedule a meeting wit

When to Refer In many cases of student distress, faculty and staff my provide adequate help through empathy, listening, facilitating discussions, instilling hope, conveying acceptance and offering basic advise. In some cases, however, students need professional help to overcome problems, learn effective coping skills, and engage in achieving their academic goals. The following signs indicate that a student may need to see a counselor The student remains distressed following repeated attempt

Referral Resources The following is a list of college resources and a brief list of some community resources that provide specific services related to counseling, mental health and family services, and treatment for alcohol and drug abuse. If you wish, you may directly contact any of these agencies for appropriate services. If none of them are to your choosing, you may call 211, an anonymous social services referral program that keeps a database of all types of counselingsocial services faciliti

Fellowship Place Support services for people with mental health disabilities. Must have diagnoses. CLINICIAN MUST refer. 2034014227 441 Elm Street Harbor Health Services Behavioral interventions for mental health and substance abuse. 2034832650 14 Sycamore Way Branford State Insurance Husky ABCD Medicare Hill Health Center WIC Provides food information and nutrition education to pregnant women, postpartum women, infants and children. 20350

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