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Growing together A guide to Arthur J. Gallagher

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Welcome to Arthur J. Gallagher We are delighted to have you on board. Insurance is a growth industry and we are leaders in that growth. The main thrust of our business strategy at Arthur J. Gallagher is to grow both by continuing to acquire companies that complement our business and by growing our products, services and people. Our pace of growth means we always face a challenge to help our people navigate their way around the organisation. We hav

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Our history 2

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER 3

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER The Gallagher Way Arthur J. Gallagher is driven by a positive culture that puts emphasis on strong shared values. The Gallagher Way written down nearly 30 years ago by Bob Gallagher, AJG Cos CEO at the time, but they are more than mere words on a piece of paper. They set out core values that we believe in and demonstrate our sincere commitment to an entrepreneurial and open culture. 1. 2. 3. 4. 5. 4 We are a Sales and Marketing Company dedicate

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER 11. 12. 13. 14. 15. 16. 17. 18. We all need one another. We are all cogs in a wheel. 19. 20. 21. 22. 23. 24. Were a very competitive and agressive company. No department or person is an island. We run to problems not away from them. Professional courtesy is expected. We adhere to the highest standards of moral and ethical behaviour. Never ask someone to do something you wouldnt do yourself. I consider myself support for our Sales and Mark

AJG Co FACTS ABOUT ARTHUR J. GALLAGHER HEAD OFFICE The Gallagher Centre Two Pierce Place Itasca, IL 601433141 Tel 1 630 773 3800 FOUNDED REVENUE EMPLOYEES CAPABILITIES 1927 2.5 billion in total revenue 14,000 worldwide One of the few risk management firms with the capability and resources to do it all Insurance brokering Special programmes and products Market access, both domestic and international Claims Management services Loss Control services Employee Benefits operations Wholesale op

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Tom Gallagher Jim Gault Jim Durkin International Brokerage Tom Gallagher is Chairman of International Brokerage IB. IB describes the brokerage operations of Arthur J. Gallagher Co. in the UK and throughout the world outside the United States. IB includes Arthur J. Gallagher the brand name under which many of the companies outside the US operate. Brokerage Services Division BSD BSD is headed up by Jim Gault. This is primarily the retail part

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Dave McGurn Scott Hudson Risk Placement Services, Inc. RPS Formed in 1997 in response to increasing demand for wholesale access to markets that BSD and other nonGallagher retail insurance agencies did not have access to, RPS is the USbased wholesale arm of AJG Co. RPS is headed by Dave McGurn and in addition to their brokering activities, acts as a Managing General Agent and Managing General Underwriter. Gallagher Bassett Services, Inc. GB Hea

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER FACTS ABOUT ARTHUR J. GALLAGHER HEAD OFFICE Arthur J. Gallagher The Walbrook Building 25 Walbrook London EC4N 8AW Tel 0207 204 6000 380m in total revenue 2013 2400 www.ajginternational.com www.gallagherheath.com What is Arthur J. Gallagher Arthur J. Gallagher is the parent companys operations outside the US. AJG incorporates our retail, wholesale personal lines and affinities and underwriting brands. Through a planned programme of strategic grow

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Arthur J. Gallagher International Executive David Ross CEO, Arthur J. Gallagher International Finance Mark Mugge Chief Financial Officer Human Resources Elisabeth Ibeson HR Director International Compliance, Risk and Internal Audit Sarah Dalgarno Chief Risk Officer Chief Counsel and Secretariat Bill McGowan Chief Counsel Chief Operating Officer Matthew Pike Arthur J. Gallagher International Chief Operating Officer Gary Lashmar Arthur J. Gall

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Our strategy 20122016 We have a very clear sense of direction at AJG and we have simplified our strategy into six strategic objectives that we set back in 2012. We work across all insurance distribution channels which means we have businesses that touch every part of the insurance chain from underwriting through to a range of wholesale and retail broking capabilities. As you go through this guide, youll see all the different areas of insurance t

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER What you need to know Our London Offices Headquarters The Walbrook Building, 25 Walbrook, London EC4N 8AW Registered Address The Walbrook Building, 25 Walbrook, London EC4N 8AW OIM and Alesco 133 Houndsditch, London EC3A 7AH Regional Offices See page 28 and 31 HR Management team Paul Leach HR Director UK T 020 7204 6245 E paulleachajg.com Deb Wills Reward Director, International T 020 7204 6151 E deborahwillsajg.com Learning Development Nikki G

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Operations Technical Operations Our Technical Operations team provide essential support services to all of our front end business units including underwriting support for OIM and Woodbrook. The team not only produce and sign evidence of cover and invoice documentation but also have a wide working knowledge of bespoke policy wordings and clauses, taxation issues including the new Canadian AIF requirements, bordereau, treaty processing and premium

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Claims Our Claims Division provides essential support to our clients when they need to bring a claim against their policies and is therefore a crucial component in our service offering. Our claims handlers have expertise in all classes of insurance, successfully handling multimillion pound complexcontentious issues, both nationally and internationally. At the same time, they continue to maintain the efficient handling of lower value claims for bot

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Chief Counsel and Secretariat Legal UK Commercial Bill McGowan Chief Counsel Janice Deakin UK Commercial Director The Legal Team provides legal advice and support on all aspect of both insurance broking and the day to day activities of AJG. Analytics The Analytics department provides actuarial, statistical, risk modelling and research support along with development analyses to support all aspects of the business. The team of experienced insur

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER ETrading Etrading is responsible for enabling our business to use electronic trading channels more effectively both for creating operational efficiencies and for opening up new areas of writing business. Its remit includes working with relevant business teams to design both B2B and B2C solutions, especially within the volume business segments. Vivek Banga T 020 3425 3415 E vivekbangaajg.com Marketing and Communications Marketing is concerned with

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Market Management Team AJG places in excess of US 2billion premium into our insurer partner markets through our various broking, advisory and underwriting divisions. The Market Management Committee is responsible for the negotiation and management of Insurer service agreements ISA between our chosen Partner Insurers and AJG. The Services aim to identify, develop and maximise areas of opportunity in markets, products and prospects to meet our insur

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Specialty Wim Bushell Chairman Reinsurance Specialty Andrew Agnew Managing Director Operations Phil Branch Director Property and Casualty Martin Emkes Managing Director Energy Simon Matson Managing Director Financial Risks Julian Wallers Managing Director Specialty Risks Jonathan Suckling Managing Director Reinsurance Matt FitzGerald Managing Director Casualty Declan Durkan Alesco Financial and Professional Julian Wallers Political Risks

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Specialty Property and Casualty Andrew Agnew Managing Director Martin Emkes Managing Director T 020 7204 1815 E martinemkesajg.com Specialty embraces all of the London based insurance broking business units and is currently accountable for approximately 40 of the budgeted revenue for Arthur J. Gallagher, with a revenue target of 160 million in 2012. AJG employs around 375 colleagues directly and is further supported by the Technical Operations

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Global and Corporate Property The team specialises in all forms of property insurance and reinsurance, be it direct retail, via a captive, or insurer produced facultative reinsurance. From reinsurance capacity on a standalone placement to entire portfolio solutions for major clients and contractors, they try to create propositions that resolve issues, maximise cover and are cost effective. The team manages business worldwide on a direct or wholesa

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Energy Alesco and Gallagher Global Energy Financial Risks Financial and Professional Risks Simon Matson Managing Partner T 020 7204 1814 E simonmatsonalescorms.com Julian Wallers Managing Director T 020 3425 3251 E julianwallersajg.com Aimed at providing innovative solutions to the Energy sector, Alesco has a list of clients around the world. The wholesale offices are located in London and Houston under the Alesco banner. Alesco works closely

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Credit and Political Risks The Credit and Political Risks division comprises a wellestablished team of highly experienced market practitioners who provide the full range of credit and political risk coverages for clients. Credit Risks Risks to receivables private buyer insolvency or protracted default Export and domestic Whole turnover and single situation Comprehensive and Excess of Loss Counterparty bank default Surety Political Risks Ris

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Specialty Risks Aviation The aviation division handles all classes of aviation business, specialising in government, military and police aviation corporate fixed and rotorwing aircraft and airportrefuelling risks, including second and third tier airlines. Airlines Airports Air traffic control Caterers Ground handlers General aviation Corporate jets Refuellers Helicopter operators Aerospace manufacturers Repairers and maintenance Facil

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Reinsurance And different types of Reinsurances including Ultimate Net Loss Excess of Loss Traditional Quota Share Stop Loss and Aggregate Reinsurance Collateralised Quota Share Matt FitzGerald Managing Director T 020 7204 6081 E mattFitzGeraldajg.com Reinsurance Capital Relief and Structured Products Structured i.e. Multi Year Transactions Capital Relief Corporate Quota Share Funds at Lloyds FAL Enables leading reinsurance companies to

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER International Advisory Chris Bowen Chairman Latin America and Caribbean John Durkin Managing Director International Advisory John HastingsBass Chairman Asia Pacific John Durkin Chairman UK Retail Latin America and Caribbean Calgary Asia Pacific Gallagher Global Alliance UK Retail Lionel Soffia Chile Managing Director Scott Heighington Managing Director Australia Andrew Godden Managing Director David Battman Managing Director Dave Part

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Our International Offices CANADA UK CHINA Remote office MEXICO Grupo CP minority share CARIBBEAN SINGAPORE AUSTRALIA CHILE 26

GROWING TOGETHER A GUIDE TO GALLAGHER Asia and Pacific LatAm and Caribbean John HastingsBass Chairman Chris Bowen Chairman Gallagher Australia is a full service corporate broker and underwriting agent with offices in the major Australian cities of Sydney, Perth, Adelaide and Melbourne. Their largest client is the federal government of Australia where in joint venture with Gallagher Bassett, they administer the whole insured and retained risk programme. Construction Corporate Risks Energy

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Gallagher Global Alliance and Business Development The head of the Gallagher Global Alliance GGA is keen to talk to any of our people who can contribute to further development and expansion of AJGs international business. David Battman, Managing Director of Business Development at AJG International, said Its a very exciting and interesting time for the company. There is huge potential to grow several areas of our business, including international

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER UK Retail UK Offices Our UK retail broking arm offers services and support to clients through a network of UK offices who provide a local resource to handle their geographical areas of operations. 29

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER UK Retail UK Offices Newcastle Michael Anderson Director T 0191 376 2126 E michaelandersonajg.com Brierley Hill Barry Duffin Executive Director T 07770 632 280 E barryduffinajg.com David Partington Head of Retail Offices T 07810 497 567 E davidpartingtonajg.com Sophie Lorimer Executive Assistant T 0207 204 8337 E sophielorimerajg.com Paul Masters National Sales Director T 07881 249 208 E paulmastersajg.com Andy Smallwood Regional Managing Dir

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Global Risk Management Arthur J. Gallagher Housing Limited Alan Pratten Managing Director T 020 7560 3446 E alanprattenajg.com Joe Murphy T 01245 341 200 E j.murphyfarrinsurance.co.uk The Global Risk Management practice provides a wide range of risk and insurance services to corporate businesses, often with complex risk transfer or financing requirements. Services include risk identification, evaluation, quantification, programme design aligne

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Underwriting and Distribution 32

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Underwriting and Distribution Underwriting and Distribution John HastingsBass Managing Director Binding Authority and Facilities Chris Hardcastle Managing Director Underwriting UK Sian Fisher Managing Director Gallagher Insurance Solutions Des OConnor Managing Director Managing General Agents Paul Lynam Australia OIM Jason Anthony Managing Director Direct Andrew Wallin SRS Underwriting Ltd MGA UK TBC Managing Director Intermediary Simon R

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Binding Authority and Facilities Chris Hardcastle Managing Director T 020 7204 6284 E chrishardcastleajg.com The Binding Authority team places delegated underwriting contracts. Our customers range from brokers and coverholders based in many countries through to group companies and operating divisions. The team operates delegated authority contracts which provide streamlined access to multiple classes of business for customers whose insurance pro

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Underwriting Woodbrook Underwriting Woodbrook underwriting have an experienced team of retail and London market insurance underwriters. They underwrite on behalf of respected Arated insurance companies and Lloyds underwriters, covering commercial property damage and liability. Woodbrook can also write the property and liability class in isolation and not always as a package. The trades vary as follows Leisure Manufacturing Processing Engineer

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Managing General Agents Australia Paul Lynam CEO, MGA operations in Australia. T 612 9323 5003 E paullynamajg.com The Managing General Agents business incorporates two of the largest MGAs in Australia. Australis Group Underwriting is a multiple lines general insurance underwriting agency located in Sydney and Melbourne. SRS Underwriting is Australias leading independent Lloyds coverholder with offices in Sydney, Melbourne and Brisbane. SRS was

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER Gallagher Insurance Solutions Corporate Partnerships The Corporate Partnerships business unit delivers Affinity Insurance Schemes for partners including RAC, Santander and Skipton Building Society. George Burrows providing group insurance schemes on behalf of Police federations, Fire Services and Unions. Charity Solutions providing bespoke solutions for charitable organisations. Products range from private car and home insurance, motorcycle

GROWING TOGETHER A GUIDE TO ARTHUR J. GALLAGHER

Arthur J. Gallagher SD3882E17092013

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